Frequently Asked Questions

---

Yes. We accept the following PPO plans: Aetna, Oscar (Optum), Oxford (Optum), United Healthcare (Optum), Providence Health Plan, and Blue Cross Blue Shield.

If you do not see your insurance listed above, then we are considered an out-of-network provider, and our full fee is required at the time of service. For more information about OON services, please reach out directly to intake@walshbehavioral.com, and we can answer any questions you may have.

Everyone’s therapy experience is going to look different, because we all have different life experiences, needs, and goals. Generally, you can expect that therapy sessions will look like a supportive space where you are encouraged to show up fully as you are. Some days may feel hard and heavy, and some may be filled with laughter and joy, and everything in between. 

Everyone has different needs, and how long someone is in therapy for can range significantly from a couple months to a couple years and beyond. You may be coming in for temporary or short-term concerns and only need therapy for a short amount of time to complete treatment goals. Sometimes, people like to stay in therapy for a prolonged amount of time to address larger goals and maintain a relationship with a supportive figure in their life. Whatever you may be looking for, your therapist will periodically check-in with you regarding your treatment to ensure that you’re getting what you need.

It’s important that you feel a good fit with your therapist. We always encourage clients to provide feedback to their therapist regarding approach, and what sits well, and what doesn’t. Therapy is not a one-size-fits-all experience, and we are happy to work with you with what you need. If after having a conversation with your therapist and you still don’t feel a good match, please reach out directly to our intake team: intake@walshbehavioral.com for more information and next steps.

At this time, we offer virtual options for clients living in Illinois, DC, and Florida. We have an office in Lincoln Park, Chicago for in-person appointments. You will work directly with your therapist to determine session frequency.

Note: If you are attending an appointment with your therapist virtually, you MUST be physically located in Illinois during the time of your appointment. Any questions about this can be directed to intake@walshbehavioral.com. 

We have morning, afternoon, and evening appointments available during the week (Monday-Friday), as well as some weekend appointments, depending on your therapist’s schedule. Each therapist sets their own schedule and determines their availability. During the initial intake call, we will work with you to find an appointment time that works for your schedule.